Librarian Ire

Anger and Rage in ILL v.2

So after I sent out the polite informative note about how we don't ILL stuff we already own, he sends another ILL request.

This time it's for something that I not only know we have, it's something that I have seen recently. So it's on the shelf. I actually go down to look for it. Right where it's supposed to be.
So I canceled the ILL request yet again. And my favorite part was he didn't even bother to search our catalog. He went straight to Google to look for it. Now I have nothing aganist Google. I use it frequently myself. But c'mon! Just blows the mind that he made it to college and grad school.

So while I am rapidly losing patience with this idiot, I hold out hope that he can eventually be taught and send him the following message. "I would like you to come to the library for a refresher course on how to use our catalog and ILL software. I believe it would be more rewarding and less frustrating trying to do research if you learned how to use them properly.
Please e-mail me with a time that you can come for this."
Tune in for part three of this entertaining saga.

Labels: crazies, interlibrary loan, teaching

posted by Nike at 5:19 PM | 0 comment(s)

Anger and Rage in ILL

recently there was a spate of new ILL requests. All by the same person. His user ID was Dude(I learned to leave off the 'e') So I knew before I even saw the request we were going to have issues.
After searching our catalog I noticed we have all of his requests so I sent him an e-mail telling him he didn't need to ILL the books. After the last ILL was cancelled 'The Dud(e)' sent an e-mail back saying and I quote "why was this cancelled? I've submitted about 10 requests and have only gotten cancellation notices--nothing that I requested. Am I doing something wrong?"
Librarian Loki chimed in from her sabbatical with a resounding yes in her inimitable way.
I believe the words crazy and fool were used.
I sent out a nice, polite, and informative note to the "dud(e)" explaining things about catalogs and ILL policy.
Do you think he understood it?
Wait until the next installment.

Labels: crazies, interlibrary loan

posted by Nike at 6:20 PM | 1 comment(s)