Librarian Ire

Sunday, January 30, 2005

Listening and learning.

I am not sure all of this is strictly accurate, as I got it 3rd hand, but it's a funny story. Why do patrons have a strange inability to follow directions?

Here is a new patron to the library who's having trouble with getting requested books. Not so unusual. It happens. In this case it was what I like to call patron error. This woman insisted on adding extra characters to her log-in.
So even though several people had explained this to her multiple times she still didn't get it. Gee, I'm shocked.

While home on day she decided to try again. I guess hope springs eternal. She also had a habit of asking for books already checked out. Hmmmm, maybe another reason she couldn't get books.

Anyway the thing doesn't work. Big surprise there. And she can't remember the people who tried to help her before or get in touch with the main circulation desk (I don't even want to know how she forgot that!)
So she starts surfing the internet in search of someone who can help her and comes up the one of the Big Cheeses. Sort of the Vice President of the library. So she calls her up, and explains the situation.
So the next day the V-P heads on down to the circ desk to clear up the misunderstanding this poor confused patron has told her about. And then she gets the whole (real)story from the boss there.
I would kill to have heard that little exchange!
And it would have been nice had the woman paid attention the first time everything was explained to her. So that's the lesson of the day. LISTEN!

3 comment(s):

Too Funny!! Which AUL was it - HR woman, Your Lib AUL or the other one?

Its also kind "too bad for her" b/c she has used up her one chance of going straight to the top. Her name will be remembered by the cheese, so any future aid will not be given. Not to mention, as word spreads, she will have pissed off every level of the chain of command which she should have first followed! Why do people persist in the notion of 'going straight to the top'? That only ever works if you are friends with the top or related to them. In all other cases you're screwed. Start at the bottom! They have the power and discretion!

By Blogger Loki, at 9:00 AM  

It was the new one. The one in charge of Library intergration systems and tech services. So not even close to circ!

By Blogger Nike, at 4:04 PM  

Listening - and learning - and playing - and raking - and jumping-off into the pool!

By Blogger Loki, at 2:45 PM  

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